Privacy Policy

We may collect the following types of personal information:

• Contact Information: Full name, phone number, email address.
• Vehicle Information: Make, model, year, and condition of your vehicle.
• Service Preferences: The type of service you are interested in or have requested.
• Communication Records: Messages, inquiries, and correspondence you send us through our contact forms, email, or phone.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytics data collected automatically when you visit our website.
• Cookies: Small data files stored on your device to improve browsing experience and analyze site traffic.

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes for our services.
• To schedule and confirm appointments.
• To communicate with you about your vehicle protection project.
• To send follow-up communications and reminders related to your service.
• To improve our website, services, and customer experience.
• To send promotional offers and updates (only with your consent, and you may opt out at any time).
• To comply with applicable laws and regulations.
• To detect and prevent fraudulent activity.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., email platforms, analytics tools), subject to strict confidentiality agreements.
• Legal Requirements: When required to comply with applicable law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Protection of Rights: When we believe disclosure is necessary to protect the rights, safety, or property of ClipCar, our customers, or others.

Our website uses cookies and similar tracking technologies to analyze traffic and improve your experience. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

We may use:

• Session Cookies: Temporary cookies that expire when you close your browser.
• Persistent Cookies: Cookies that remain on your device for a set period.
• Analytics Cookies: To understand how visitors interact with our website (e.g., Google Analytics).

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), restricted access to personal data, and regular security reviews.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

As a Canadian resident, under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual restrictions).
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated.

To exercise any of these rights, contact us at info@clipcar.ca.

Our website may contain links to third-party websites (e.g., Google Maps, Instagram, Facebook). We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before providing any personal information.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

By providing your phone number on any form on clipcar.ca, you expressly consent to receive SMS text messages from ClipCar Toronto, including:

• Appointment confirmations and reminders.
• Service updates and follow-up messages related to your inquiry.
• Promotional offers and special announcements (only with your consent).

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: